Were you aware of the extent of the problem of missed appointments?

• Yes - 39 (60.9%).
• No - 16 (25.0%).
• Not at all - 7 (10.9%).
• No response - 0 (0.0%).

Appointment reminders are sent to every patient for whom we have a mobile phone number 2 days prior to their appointment. Do you think this is an appropriate service?

• Yes - 52 (81.3%).
• No - 9 (14.1%).
• No response - 0 (0.0%).

If no, do you think text reminders should be sent:

• earlier - 6 (9.4%).
• later - 12 (18.8%).
• not at all - 1 (1.6%).
• No response - 0 (0.0%).

Do you think the practice should write to patients who missed an appointment reminding them of the Did Not Attend policy?

• Yes - 55 (85.9%).
• No - 6 (9.4%).
• No response - 0 (0.0%).

Do you think there should be sanctions for patients that repeatedly miss appointmentsi.e. being removed from the Practice list?

• Yes - 58 (90.6%).
• No - 4 (6.3%).
• No response - 0 (0.0%).

If yes, after how many missed appointments within a 12 month period?

• 2 - 12 (18.8%).
• 3 - 23 (35.9%).
• 4 - 9 (14.1%).
• 5 - 4 (6.3%).
• 6 - 9 (14.1%).
• No response - 0 (0.0%).

We would be grateful to hear any other views you may have regarding this problem.

Having received your input through this survey, the Practice has worked with the PatientParticipation group to instigate a "Did Not Attend" Policy in line with your views. The "Did Not Attend" rate for the calendar year 2011 was 4.71%, which is reduction on last year (5.74%) and we hope this will continue to improve.